Job Title

Senior Network Engineer

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Job Description

Job Summary:

The Network Engineer is responsible for the daily operation of the installed WAN (CRH Net), its related components and the CRH Net Datacenters. The daily operation includes the handling of Changes and Incidents according to the defined Change Management and Incident Management processes/policies.

Responsibilities:

Troubleshoot and resolve incidents related to the provided network services

Monitor, analyze and report on availability of the provided network services (WAN, Core Network, WiFi, VoIP, Data Center services).

Identify and define system security requirements. monitor security measures for the provided network services

Manage 3rd parties for the managed services and the agreed service levels

Ensure that Changes and Incidents are handled according to the defined Change Management and Incident Management process and policies

Provide update and communication concerning maintenance and changes

Create and maintain documentation

Contribute to projects that involve the CRH Net services. Provide input on technical designs

Propose and implement technical-, functional- and process improvements

Personal Skills

Working in line with Best Practice in complex environments and within tight time constraints

Ability to present to all level of clients, internally and externally

Ability to influence others and negotiate to achieve the desired results

Management of effective and timely problem resolution

Drive and energy to achieve desired results

Understanding and managing our customers’ expectations

Ability to adapt and influence in a rapidly changing environment

Good customer relationship management

Excellent prioritization and communication skills

Qualifications:

Education:

Bachelor degree or similar professional technical networking qualification

Cisco Certified Network Associate (CCNA) or similar

Experience:

Minimum 5 years’ ITIL-based Service Management in a business to business service environment

Minimal 5 year experience in large networking environment

Hands on experience in security systems, including firewalls, intrusion detection systems, anti-virus software, authentication systems, log management, content filtering, etc

Experience in multi network provider environment

Knowledge:

Understanding and certification of networking standards and protocols

Understanding ICT Infrastructure

Language & communication Skills:

Business language for this function is both Dutch and English.

Ability to speak, read and write in English

Ability to speak effectively with customers, providers on both technical and functional level, on operational and executive level, in one-to-one and in group settings

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